Competition from e-commerce and specialised retail concepts
The change in purchasing behaviour is putting pressure on traditional department stores in particular.
Omnichannel use
Younger target groups in particular are increasingly focussing on digital touchpoints and omnichannel experiences and usually know exactly what they are looking for before visiting a department store (and expect to find it directly on site).
Overwhelmed by the size
For many, both the space and the remarkable selection of products in a department store represent a sensory overload that needs to be managed with the help of a well thought-out store design.