Urbanisation and changing mobility patterns
Petrol stations are less frequented in cities, while they continue to play a central role on motorways and in rural areas.
Optimising the use of space
The aim is to accommodate the widest possible range of products and different usage zones (e.g. petrol station, shop, café and parcel station) in what is usually a relatively small area.
24/7 availability & fast processing
Customers want services that are accessible around the clock, which increases the need for self-service solutions.
Omnichannel experience
Digital services such as pre-ordering via app or contactless payment are in demand to counteract long waiting times.